Frequently Asked Questions
Everything you need to know about your skin health journey.
How do I know which Dermalogica products are right for my skin?
We recommend using our digital Face Mapping tool or visiting a professional skin therapist for a personalized skin analysis to identify your skin type and specific concerns.
Are Dermalogica products cruelty-free and vegan?
Yes, Dermalogica is recognized by PETA and Leaping Bunny as cruelty-free. The vast majority of our products are also vegan, with very few exceptions containing ingredients like honey.
What is your return policy if a product doesn't suit my skin?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the product for a full refund or exchange within 30 days of the purchase date.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free standard shipping on all orders over $50, while expedited shipping options are available at checkout for an additional fee.
Do your products contain artificial fragrances or colors?
No, Dermalogica products are formulated without artificial fragrances and colors, and are free from drying alcohols, parabens, and mineral oil to ensure optimal skin health.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an email confirmation containing a tracking number that allows you to monitor your package's progress in real-time.